New Call
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1
Record / Upload
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2
Transcript
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3
Scoring Rubric
Scoring Rubric
Reference grading guide — total possible 10.0 pts
| Category | Criterion | Max Pts | Scored Pts |
|---|---|---|---|
Contact Capture (3.0 pts) | Phone number captured | 1.50 | — |
| Email captured | 1.00 | — | |
| Recovery / best-number question | 0.50 | — | |
Appointment & Conversion (3.0 pts) | Test drive / appointment offered | 1.50 | — |
| Appointment confirmed with specifics | 1.50 | — | |
Vehicle & Needs Discovery (2.0 pts) | Vehicle of interest captured | 1.00 | — |
| Needs / use-case discovery | 1.00 | — | |
Deal Acceleration (1.5 pts) | Trade-in inquiry | 0.75 | — |
| Financing / credit conversation | 0.75 | — | |
Call Handling Quality (0.5 pts) | Professional greeting & tone | 0.50 | — |
| Total Possible | 10.0 | — | |
4
Score Card
Powered by Claude · rubric grading
Transcribe a call to see the score card.
9.00–10.00Excellent
7.00–8.99Strong
5.00–6.99Adequate
3.00–4.99Weak
0.00–2.99Failed
5
Analysis
No topics|Intent —|Caller's Phone Number: —
Areas of Improvement
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